Claims Coordinator (Maternity Leave Coverage)

Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.

The professionals at McLarens live by a set of shared values that guide their actions and behaviors:

EXCELLENCE – We aim for nothing less than the highest standards in everything we do.

TEAMWORK – We work best when we work together with clients, colleagues, and suppliers alike.

RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.

KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.

THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.

ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.

Specific Duties & Responsibilities:

•    Follow process to request market data from the Broker.
•    Review and accurately input market data breakdown into McLarens One and pass to Billings.
•    Liaise with Billings regarding any missing/queried data.
•    Prepare communication on behalf of Surveyors to relevant external Clients to obtain market data/missing market data details.
•    Escalate any pending market data breakdown to the Billing Manager or Relationship Manager where necessary.
•    Work closely with the Surveyors in resolving billing queries and managing Work In Progress (WIP) that needs to be billed.
•    Receive Invoices from Billings and enter accurately into McLarens One. Monitor Fee Reserve increases required and communicate with Surveyors in this regard ensuring McLarens One Fee Reserves are increased as requested.
•    Follow process to prepare communications on behalf of Surveyors to issue invoices to Clients in a timely manner.
•    Assist in achieving Business-critical targets, i.e., reduction in WIP DSO.
•    Work closely with all Finance teams.
•    Potential progression of the role may include:
        - Opening claim files
        - Monitoring and actioning MS Outlook mailboxes
        - Document management using McLarens One and Box

•    To perform any other duties considered appropriate for the role.
•    Other ad hoc tasks as required to assist in the smooth running of the department.

Key Performance Indicators:
•    Achieving Billing Targets for various parts of the business.
•    Movement in WIP – Reduce WIP & DSO.
•    Movement in billable hours.
•    Market data input accurately in a timely manner.
•    Working with Billings to resolve queries and re-issuing invoices on time.

Essential:
•    Experience in a complex billings environment, preferably in the service industry
•    IT literate with advanced Word and Excel skills, able to produce pivot tables, complete VLOOKUPs and use formulas.
•    Experience in raising billing issues with senior employees.
•    Good people skills - proactive and friendly approach.
•    Experience organising work and time management skills to ensure objectives are met.
•    Able to communicate in English in a clear, concise, and structured manner in person and via phone/email.
•    Ability to work efficiently in a fast-paced environment.
•    Ability to meet targets and deadlines.
•    High degree of attention to detail and accuracy.
•    Analytical with a logical approach to problem-solving and queries.
•    Evidence of a sense of responsibility, initiative, honesty, and a positive can-do attitude.
•    Strong problem-solving skills.

Desirable:
•    Insurance industry knowledge
•    Experience in billing in a professional environment
•    Knowledge of Financial Systems (SAP Preferrable)
•    Working Conditions • 10:00 – 19:00 (1-hour lunch break)
•    Travel may be required as and when so flexibility is a must.

Our Company is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, genetic information, religion, national origin, age, disability, veteran status, or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.