Credit Controller

Purpose

Reporting to the Credit Control Manager and Head of Finance and Commercial, you will be responsible for invoice collection, query resolution and refund requests in order to improve the DSO and reduce the Bad Debt across the Lloyd Warwick International group.

Key Accountabilities

•    Collection of fees using various collection methods.
•    Work towards monthly group and individual cash targets.
•    Reducing any bad debt within your area.
•    Ability to work in multiple currencies chasing debt in various countries.
•    Reconciling various files and accounts.
•    Working with aged debtors, resolving queries
•    Working closely with Adjusters, Insurers and Brokers
•    Maintain and issue monthly statements & BDX, including uploading invoices onto various portals including Legal X.
•    Respond to client requests for information within a specific timeframe.
•    Seek assistance from adjustors to resolve any outstanding issues.
•    Process Lloyd Warwick International fees and reserves into Class and ECF
•    Create and maintain spreadsheets and reports to identify clients for collection.
•    Preparing refund requests in a timely fashion and ensuring that they are processed.
•    Keeping management informed of your progress, queries, or changes to Client processes.
•    Keeping systems/master data updated with comments and changes to Client information.
•    Completing reports for various areas of the business. Daily, weekly & monthly

Experience and Qualifications

• Significant demonstrable experience in Credit Control, working in a fast-paced, high-volume environment.
• Ability to follow set processes but also be able to “think outside the box” to resolve a query or chase a client.
• IT literate with advanced Word and Excel skills, able to produce Pivot Tables and V-Lookups.
• Having worked on various accounting or bespoke systems, SAP, Oracle. And internal data management systems.
• Excellent query resolution and the ability to use all systems available to resolve the queries.
• Excellent reconciliation skills with the ability to obtain firm commitments for payment from the clients.
• Client-focused, good at establishing and building relationships.
• Experience in raising billing issues with senior staff.
• Experience in organising work to ensure objectives are met.
• Experience negotiating details to which both parties are willing to commit and deliver.
• Able to communicate in a clear, professional, concise, and structured manner internally and with clients.