Collections Specialist
Sofia, 23, BG
Established in 1932, McLarens is a premier independent global insurance services provider with a widespread global presence. Specialising in complex, commercial, and niche markets, the company offers comprehensive loss adjusting, claims, and risk management services, along with forensic technical services, auditing, and pre-risk surveying. McLarens' extensive global network allows for consistent service delivery to clients globally, while also providing localized expertise and responsive support. Our seasoned adjusters boast an average of over 20 years of experience, catering to various industries with expertise in Property, Casualty, Crisis Management, Natural Resources, Construction & Engineering, Agriculture, Aviation, Forensic Accounting, Investigation, Marine, FAJ & Specie, Global TPA Services, and Environmental consulting services.
The professionals at McLarens live by a set of shared values that guide their actions and behaviors:
EXCELLENCE – We aim for nothing less than the highest standards in everything we do.
TEAMWORK – We work best when we work together with clients, colleagues, and suppliers alike.
RESPECT – We are trusted to keep our promises, act with integrity, and treat people the right way.
KNOWLEDGE – We know our market better than anyone, but still, we never stop developing.
THOUGHT LEADERSHIP – We use inspired thinking and pioneering solutions to stay ahead in an ever-changing market.
ACCOUNTABILITY – We move with urgency to deliver on our commitments and drive for results, even amid ambiguity.
Purpose
McLarens is seeking an experienced Collections Specialist.
The Collections Specialist manages the portfolio of customer accounts within the core collections team. The Collections specialist is responsible for reducing the Company’s days sales outstanding (DSO). The Collections specialist will directly work with the Collections Manager to resolve customer slow pay issues. The collector will have his/her own portfolio and will be responsible for interacting with billing, clients, and cash apps team.
Key Accountabilities
- Analyzes and troubleshoots invoice error(s) and provides recommendations to management to correct errors.
- Prioritizes customer calls and/or discrepancies to be resolved.
- Conduct follow-up analysis on collections efforts to ensure payments are received as promised, while also creating an escalation process.
- Provide recommendations to the Collection Manager; the accounts that should be escalated for balances over 90 days.
- Analyzes and informs management all potential credit risks discovered during collections process.
- Interacts with management, professional and support staff to obtain necessary information to collect balances.
- Develop and maintain positive working relationships with all customers within the A/R portfolio as needed.
- Heavy reconciliation of client accounts specifically overpaid and short paid invoices.
- Recommend accounts for write-off, bad-debt reserve, or payment plans.
- Help assist in reducing unapplied cash on the AR ledger.
- Other duties as assigned by the Collection Manager.
Experience and Qualifications
- 2-5 years’ experience in accounts receivable, billing and cash collections experience preferred.
- Experience in JD Edwards, Vision, or Sage preferred
- Efficient in Excel must be able to create VLOOKUP and Pivot tables
- Ability to multi-task, work efficiently, and manage deadlines in a changing environment.
- Proven problem-solving experience partnering cross-functionally with accounting and finance
- Proven team-building experience
- Ability to communicate effectively, both orally and in writing, with a wide variety of customers, company personnel, and others.
- Strong analytical skills
- Self-directed, with ability to prioritize multiple tasks.