Trainee Conservation Adjuster - Private Clients and Estates

About the Role

Reporting into the Senior Executive Adjuster, you will work alongside our Adjuster/Conservation Specialist, initially as a Trainee Conservation Adjuster. This entirely new role will be broad in scope, but is expected to involve:

• Triaging new claim instructions from our clients, and devising an initial response to any conservation needs
• Putting in place mitigation measures to limit damage whilst offering advice to our clients and their customers
• Attending the scene of damage, often at short notice, to assist the adjusting teams with their initial assessments and coordinating with suppliers to manage risk
• Validating losses by establishing the value of repair, reinstatement or replacement
• Developing new processes to effectively record losses and demonstrate our worth to clients
• Coordinate enabling and preparation works to relocate damaged items away from high-risk areas, into controlled conditions
• Oversight of conservation processes and communicating progress to all stakeholders
• Establishing and developing relationships with new specialist suppliers
• Take part in regular marketing activities including education, social events, and presentations to clients and industry
• Commit to further professional development, in pursuit of reaching the status of Chartered Loss Adjuster, through the Chartered Institute of Loss Adjusting (CILA)

About you

This is a unique opportunity. You will be a required to attend site following a stressful event in a client’s life, and will be one of the first people to meet with the people affected. You will be a good listener and demonstrate a high level of understanding. You will possess the ability to work on your own initiative or as part of a close-knit team.

You will have a broad understanding of materials and their properties and practical application of conservation principles and ethics. You will use these skills to mitigate further damage to works of art, collections, textiles or building fabric by managing the restoration process, gaining confidence and trust from our clients in being able to navigate a path to a successful outcome.

You will also work with a wide range of stake holders in the insurance, building and disaster restoration fields, with expert advice and guidance being a central element of your day-to-day working life. You will demonstrate how conservation can contribute to a successful and cost-effective resolution of an insurance claim in our areas of specialism.

Applicants should hold a recognised qualification in conservation and be fully conversant in the subject. You will be resourceful and an effective problem solver, empathetic but calm in stressful situations and able to project manage. Ideally you will be able discuss your practical experience of handing artefacts, collections and valuables, and be willing to apply your skills to unfamiliar areas.

Typically home-based in the South East of England, you will possess a full UK driving licence and be will to travel across the country and occasionally abroad, if required at short notice. You will be expected to commit to progressing through the professional industry qualifications in which pursuit you will be supported with learning materials and a structured framework. The successful candidate will be a confident communicator in spoken and written English, and comfortably numerate.

Essential

• A recognised qualification in conservation
• South East based and willing to travel regularly to London and further afield
• Commitment to professional industry specific qualifications
• Confident communicator in person and in writing
• Confident with information technology, with a high degree of numeracy and literacy
• Able to work remotely
• Full UK driving licence
• The right to live and work in the UK on a permanent basis.
  
  

Desirable

• Practical experience of handing artefacts, collections and valuables
• Experience of managing projects from start to finish
• Narrative report writing experience
• Familiarity with methods of construction, particularly in heritage structures