Senior Claims Team Leader

The Opportunity:

Reporting to the Real Estate Account manager, you will provide management support to desk-based adjusters ensuring the success of the Real Estate TPA team.

The Role:

Your responsibilities will include:

• To lead and manage a team of desk based claims handlers to ensure they provide the highest standards of customer service to our clients
• Motivating the team to do their job efficiently and ensure targets and personal goals are achieved
• Management of the allocation of new claims
• Management and checking of the Real Estate reports for distribution
• The ability to deal with technical referrals from the team
• Management of team workflow to ensure all absences and holidays are covered
• Management of the holiday calendar /authorisations
• Monthly 1 to 1 meetings with team, completing appraisals with McLarens required timescales
• Overseeing and monitoring the lifecycle of the desk based teams claims
• Identifying training needs in the team and implementing any necessary training
• Account management support where required
• Ability to deal with complaint calls received in the team
• Other ad hoc work as required.

Knowledge and Experience:

• Excellent interpersonal and communication skills, being able to communicate in a clear, concise and structured manner
• 3 years' experience in property (domestic/home or commercial)
• Strong management skills
• 3 years working as a team leader or supervisor
• Decision making skills
• Excellent stakeholder management with an ability to manage multiple priorities and conflicting demands
• Thrive in a high-pressured working environment
• Be driven to meet and exceed targets set for the Real Estate Team
• Good working knowledge of Word and Excel
• Travel may be required as and when so flexibility is a must.

   

  Should you wish to apply, please forward your CV and supporting cover letter to hr.uk@mclarens.com

   

  We look forward to hearing from you.