Real Estate Claims Handler

The opportunity

Reporting to the Operations & Client Relationship Manager – Casualty and based in our Chelmsford Office on a hybrid basis, you will be responsible for the desktop handling of UK and European Casualty Real Estate Claims.

The role

Your responsibilities will include:

• Desktop technical handling of UK and European Real Estate Casualty Claims (typically Public Liability – injury and third-party property damage)
• Incoming and outgoing emails, telephone calls, video calls, correspondence to progress claims and resolve queries
• Controlling the lifecycle of the files to drive diary management and proactive handling
• Liaising with the insured, insurers, brokers and any other stakeholders to ensure optimum customer service, becoming a point of contact for interested parties
• Liaising with both our UK and European Casualty Adjusters and Account Management Teams
• Time reporting and billing compliant with internal standards processing and systems
• Data capture and MI production for clients as well as for internal use, including performance measurement and data integrity reports
• Ensuring company standards are met in relation to all technical and operational policies and procedures, including data protection and information security
• Account management
• Invoicing

About you - Knowledge and Experience

• We are looking for an individual with at least 2 years’ experience of handling a caseload of Casualty Claims (Public Liability is essential – both Injury and third-party property damage) on a full handling (cradle to grave) basis.
• The individual will have handled UK claims and be comfortable with the relevant protocols, such as the low-value claims portal. It would be beneficial, but not essential, if the individual had some knowledge/experience of handling Real Estate Claims and/or claims in Europe.
• The individual will be comfortable with undertaking desktop investigations into casualty claims with a view to establishing policy coverage, reserves and legal liability on both a delegated and non-delegated basis.
• The individual will be comfortable with producing reports and formal advice for clients.
• The individual will be self-motivated, have attention to detail and want to progress technically.
• The individual will be comfortable with managing client accounts/schemes.
• The individual will be suitably driven and comfortable meeting targets in relation to SLA’s, hours charged and fee income.
• The individual will be comfortable working alone but also with the rest of the Real Estate Team, along with Casualty Adjusters in the UK and Europe.
• It would be advantageous, but not essential, if the individual had the ability to speak other European Languages (Spanish, French, German, Italian).
• It would be desirable to hold or be working towards a professional claims’ qualification.