Customer Solutions Coordinator, Auckland, New Zealand

At McLarens, we're constantly striving for better. When people turn to their insurance in times of need, we often make the critical difference—offering calm, expert guidance exactly when it matters most. From disaster relief to marine, engineering to property damage, our work spans the globe. And, in an ever-changing world, we're constantly moving forward.

All About you

If you are passionate about helping people, have an inquisitive mind and desire a challenging and rewarding role, this could be the opportunity you’ve been waiting for. 

If you have a track record for establishing and managing effective relationships with brokers, insurers and suppliers, superb written and verbal communication skills, and you are solutions focused, detail oriented and empathetic, then we want to hear from you!

Your New Role

We are looking for a proactive and highly organised super star with excellent written and verbal communication, to work within our busy Customer Solutions team. Based in our modern and vibrant Auckland office, this role will work with claimants, loss adjusters and external suppliers progressing insurance claims from lodgment through to settlement. 
    
You will be managing your own portfolio of claims through to a successful and timely completion, including:
    • Delivering quality customer experiences
    • Undertaking assessments based on site visits and/or documentary (including photographic/video) evidence
    • Effective and timely written and verbal communication and reporting
    • Management of the Insurance claim settlement process
    
To be excel in this role, you will be energetic, positive and keen to learn. It is essential that you have claims technician, claims handling or loss adjusting experience across different lines of business, and advantageous that you are qualified through ANZIIF, however, it will be your attitude that will make you truly successful in this role.

Your New Company

Claims? Adjusting? Assessments? Sure, that's what we do, but really we are in the business of helping people. McLarens specialises in claims management and assessment services, with a key focus on customer outcomes. We care about our impact on each other and actively supporting people in their time of need. With over 2,000 employees globally, in New Zealand we have branches spanning the country, and more than 200 team members. 

McLarens Benefits - It's all here!

• Competitive salary 
• Incentive programme for staff 
• Opportunity to work with cutting-edge technologies in a dynamic environment 
• Supportive team culture that values collaboration 
• Professional development 
• Birthday leave 
• Flexible working options 
• Wellness benefit 
• Group insurance programme 
• Proactive EAP Services 
• Staff tenure programme 
• Access to experts and worldwide opportunities as part of a 2000+ staff global company 
• And more importantly, join an industry recognised award winning business. 
  
If you're ready to elevate your career as a Customer Solutions Coordinator and thrive in a fast-paced, collaborative environment, we want to hear from you!  
  
Apply now and join us in shaping the future of McLarens. It's all here.